Shipping Info





All of orders will be shipped via UPS Ground unless you indicate specific shipping methods. UPS Ground is our default shipping method. However, item(s) under 2 LBS will be shipped via USPS priority mail. (1-5 business days average delivery. UPS Ground Shipping is not valid outside the 48 contiguous states.)

GenuineToner.com reserves the right to bill customer for address correction if the shipping address provided by customer is wrong. All copier toners will be shipped in 2 business days.  All shipments for MICR laser toner cartridges will depend on our inventory. Buyer will be notified of shipping schedule within 24 hours via e-mail.



All of orders will be shipped via UPS Standard Canada unless you indicate specific shipping methods. (2-9 business days average delivery. All shipping charge is based on UPS Real Time Rate.)



To save your freight cost, your order will be shipped via USPS Priority Mail unless you indicate specific shipping methods. UPS Next Day and 2nd Day shipping services are also available for these locations. (2-9 business days average delivery. All shipping charge is based on USPS Real Time Rate.)



UPS Ground
West coast : 1-2 days, Central region : 3-4 days, East coast : 4-5 days.
For more details please check your tracking number at www.ups.com

USPS Priority Mail
Contiguous 48 States : 2-3 days For other destinations please check it out at www.usps.com



On an average, credit card orders are shipped the same day, or the morning following the receipt of your order. All orders received after 3:00 PM PST Friday and orders placed on the weekend will be shipped Monday morning. Orders will be shipped when all items have been gathered. Items will not be shipped individually.

International orders will not be processed, except for Canada.

Most other online retailers will not ship to AE, APO, AP, or FPO addresses, but here at GenuineToner.com, we are happy to serve our customers in the armed forces, stationed at any AE, APO, AP, or FPO address. However, because these addresses can be in remote places that are very difficult to reach, we are not capable of covering the cost of insurance and postage.

Ordinarily orders are shipped by UPS Ground or USPS Mail and should arrive between 2 to 9 business days from the order date (Depend on destination). Please remember, once an order leaves our warehouse it is out of our control and the carrier is responsible for any unforeseen delays in your order's arrival, but we will do everything we can to help you get your order to you fast.

Unfortunately, we cannot combine multiple orders or add to orders already placed. If you want to cancel your order, please send e-mail to GenuineToner@live.com.  Please note that we cannot cancel your order after it has been shipped, but you can return your order after you receive it by contacting RMA.